Career Opportunities Manager
Job Title: Inside Sales
Job Code: IS-01
Nth Generation is currently seeking a hardworking, successful individual for the position of Inside Sales.
POSITION SUMMARY
You are responsible for the technical and administrative support of the Enterprise Sales team. You will accomplish this by providing excellent customer service through generating sales quotations configuring, pricing, sourcing complex enterprise infrastructure solutions and sales administration tasks for NTH and our partners. This position will work closely with the Director of Operation, Sales Account Managers and vendor partners while always maintaining the Nth Corporate Culture (see Appendix A). This is a Salaried Exempt position.
ESSENTIAL DUTIES AND RESPONSIBILITIES, include, but not limited to, the following:
- Support Account Managers as first point of contact to the Client.
- Prepare and follow-up quotes as required by Account Managers.
- Prepare quotations, follow up and help close service contract renewals
- Assist the Director of Operations in managing our partner programs including registration programs, special pricing programs, service contract renewals and other duties that may be assigned by the Director of Operations.
- Utilize corporate and vendor supplied software tools for configuration, quoting, pricing, etc.
- Responsible for pricing: negotiate and maintain special pricing allowances with a variety of vendors, solicit quotes from vendors, etc.
- Maintain current Special pricing letters. Fill out required pricing requests. Avoid expirations on current deals. Track changes and turnaround time from partner.
- Understand vendor registration programs and how it relates to customer quotes, cost/sell price, discounts, etc.
- Meet RFP and RFQ deadlines with strategic pricing. Prepare all documents timely and accurately and provide completed details to facilitate management signature. Coordinate delivery efforts to meet deadline requirements.
- Produce sales from inbound calls.
- Resolution of technical issues.
- Respond to inquiries about product, pricing, services and delivery schedules.
- Enter quote requests in a timely manner and use ISR overflow inbox for quote requests that cannot be entered within 4 hours.
- Excellent teamwork skills - Check ISR inbox for overflow coverage as you have time to help. Notify manager if queue becomes unmanageable and additional resources are needed or priorities need to be defined/juggled. Provide backup when other team members are out of the office.
- Manage quotes through the queue of approvals. Escalate any unresolved or exceedingly long delays to management.Learn and understand the needs of assigned accounts and be able to match products and services to satisfy them profitably.
- Update and maintain Client Relationship Management system (CRM) using FileMaker Pro.
- Maintain product knowledge and training.
- Participate in staff meetings and accounts review/planning sessions.
- Attend trade shows, workshops, and training sessions as directed by management.
- Proactively provide feedback, relating to client issues, to other staff members. Carry company-issued cell phone and wireless Blackberry device. Makes best effort to respond to calls and emails from the office, both during and after business hours.Keep accurate records and notes regarding all client projects, including timekeeping, documentation, project plans, trip reports and status reports.
- Flexible with demands on time and able to deal with frequent and last minute scheduling changes.
- As business and operational demands dictate, additional duties may be assigned and expected to be performed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an otherwise qualified individual with a disability to perform the essential functions.
• Education and / or Experience
Business Administration degree preferred; Sales, Pre-Sales and/or Technical experience in an enterprise, server and storage industry required; Knowledge with vendor supply software tools (i.e. SalesBuilder, Web Based Configuration tool, etc.) is necessary.
• Skills, Knowledge and Abilities
- Outstanding communication skills, self-motivation, and good organization skills.
- Ability to project warmth and enthusiasm with in-person and phone contacts. Must be a self-starter.
- Proficient PC skills required, including Microsoft Office (Outlook, Word, Excel, and PowerPoint), Internet Explorer, FileMaker, etc.
- Effectively use Nth internal contact and quoting system in FileMaker
- Excellent follow-up skills.
- Able to exercise tact and diplomacy in dealing with clients.
- Ability to learn and retain knowledge of a wide variety of technical information requests, and responds quickly to information and pricing requests.
- Ability to organize and prioritize work assignments, travel schedules, and presentation requests in an unstructured environment.
- Highly developed communications skills for interacting with clients effectively. Can independently handle difficult client situations.
- Ability to maintain a courteous, professional manner with clients at all times and work well under stress.
- Ability to interface internally with all departments and externally with outside sales, clients, and partners. Must be a team player and pitch in to help team members meet critical deadlines.
- Ability to work effectively under remote supervision.
- Able to maintain strict confidentiality.
- Able to remain flexible to constantly changing business demands
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable an otherwise qualified individual with a disability to perform the essential functions.
Position requires manual dexterity to perform word processing and computer-related tasks. Able to see, hear, talk and able to drive an automobile.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable an otherwise qualified individual with a disability to perform the essential functions.
APPENDIX A
• Has a positive “can do” attitude with clients and co-workers. Takes ownership of problems and thinks outside of the box, to find creative solutions, quickly resolve problems and help clients maintain a consistently high degree of uptime.
• Works quickly and efficiently to solve problems.
• Does not take unnecessary risks when performing tasks. Always operates in a professional and courteous manner. Always strives to be a model citizen and truly believes in the motto “The Customer is Always Right!”
• Always goes the extra mile to get the job done completely. Does not cut corners or put off documentation or paperwork and understands that teamwork and sharing knowledge is essential to both the company’s and one’s own personal success. Cheerfully assists others when asked, even if outside of the job description.
• Collaborates well with other employees and client staff. Speaks up when necessary to make sure that proper procedures are followed by all workers and ethical business practices are adhered to at all times.
• Projects a positive, friendly attitude, and does not complain to clients, vendors, partners and co-workers. Contributes to the morale of those around and does not put oneself or another’s physical safety in jeopardy.
Please Email your resume (in Word format preferred) to careers@nth.com. Please include job title and job code in the subject line.
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